At 999xx Responsible Gaming — Keep the fun in control
Gaming should be fun, not a burden. 999xx believes every player deserves to play with joy, within their limits, and in complete safety. Our Responsible Gaming program helps you maintain that balance.
Your Gaming, Your Control
From deposit limits to self-exclusion — all the tools are in your hands.
What Is Responsible Gaming and Why Does It Matter?
Responsible Gaming means keeping gaming a fun and enjoyable activity — where you consciously choose how much time and money you spend, never out of compulsion. At 999xx, we believe that with the right tools and information, every player can have a positive gaming experience.
Online gaming is growing rapidly in Bangladesh. With smartphones widely available and internet access expanding, many people now enjoy casino games, slots, or Sports Betting from home. But that accessibility comes with risks. That's why 999xx has made responsible gaming its top priority from day one.
Our Responsible Gaming program has three core goals: first, to raise awareness among players; second, to provide timely support to those at risk; and third, to help those already experiencing problems on the path to recovery.
999xx's Responsible Gaming policy meets international standards. We follow the guidelines set by GamCare and Gambling Therapy.
Recognize the Signs of Problem Gaming
Most people don't realize when their gaming habits are becoming a problem. The questions below can help you assess yourself. If you answer "Yes" to more than three, consider seeking support.
- You're spending more than your budget allows.
- You're placing bigger bets to chase your losses.
- You're struggling to cover household expenses or EMI payments.
- You're borrowing money from friends or family to fund gaming.
- You're hiding gaming-related expenses.
- You're spending much more time playing than you planned.
- You want to stop playing but can't.
- Work, studies, or family responsibilities are being neglected.
- You feel restless, irritable, or uneasy when you're not playing.
- You're playing at the expense of sleep or meals.
- You keep lying about your gaming.
- You're growing distant from family or friends.
- You're turning to gaming to relieve stress.
- You're noticing mood changes related to gaming.
- You've tried and failed to quit gaming.
If you recognise these signs in yourself, don't be ashamed. Asking for help is a sign of strength. The 999xx support team is here to assist you with complete confidentiality.
Self-Assessment
Ask yourself the questions below. It's a simple self-assessment — if you answer "Yes" to five or more, you should seek professional support.
Did you go over your budget while gaming last month?
Have you been placing more bets trying to recover lost money?
Has gaming taken time away from family or friends?
Have you ever tried to stop gaming but couldn't?
Have you ever lied about how much you've spent or lost on gaming?
Has gaming caused problems with your work or studies?
Have you ever borrowed money from someone to fund your gaming?
Do you feel restless or irritable when you're not playing?
These questions are based on the PGSI (Problem Gambling Severity Index). You can discuss your results with 999xx Support — completely confidential.
Responsible Gaming Tools
999xx gives every member full control over their own gaming experience. The tools below are always available on our platform — free of charge and effective immediately.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, you'll need to wait 24 hours — but reductions apply right away.
Session Time Limit
Set a limit on how long you play in a single session. When the time is up, the platform will automatically send an alert and give you the option to end the session. This tool is most useful if you lose track of time while playing.
Reality Check
A pop-up message will appear at regular intervals reminding you how long you've been playing and how much you've won or lost. This helps prevent you from getting too absorbed in gaming.
Cool-off Period
Take a temporary break ranging from 1 day to 6 weeks. During this period, no deposits or bets can be placed on your account. Your account will be reactivated automatically once the break period ends.
Self-Exclusion
Close your account for 6 months, 1 year, or permanently. During self-exclusion, you will also stop receiving any marketing communications. This is the most powerful tool available — use it when things get serious.
How to Set Up Self-Exclusion
If you feel like you need to step away for a while, follow the steps below. The whole process only takes a few minutes.
Log In to Your Account
Log in to your 999xx account and go to your profile settings.
Open the Responsible Gaming Section
Look for the "Responsible Gaming" option in your settings.
Choose Self-Exclusion
Choose your preferred duration: 6 months, 1 year, or permanent.
Confirm
You'll receive an OTP on your mobile. Once confirmed with the code, it takes effect immediately.
Contact the Support Team
If you can't access your account or need direct assistance, email our support team.
Important: Do not attempt to open a new account during your self-exclusion period. This is against our policy and an obstacle to your recovery.
Minor Protection
The minimum age to register at 999xx is 18. We make no compromises on age verification. A national ID or birth certificate is required during registration.
If anyone under 18 lives in your household and has access to your device, take the following steps:
- Keep your device locked with a PIN or password.
- Install parental control software on your browser.
- Never share your 999xx login credentials with anyone.
- Avoid gaming in front of children.
- If you suspect a minor has used your account, contact support immediately.
Page Contents
24/7 Support
Our support team is always here for any gaming-related concerns you may have.
Response time: within 24 hours
Adults Only
You must be at least 18 years old to play at 999xx. Accounts cannot be activated without age verification.
Quick Tips
- Set a budget before you play.
- Think before you play again with winnings.
- Avoid playing when you're feeling stressed.
- Set a daily maximum time limit.
- If you're on a losing streak, take a break — don't chase your losses.
999xx's Responsible Gaming Commitment
We don't just offer games — we also ensure a safe and healthy gaming environment.
Robust Identity Verification
Age and identity verification is mandatory for every new account. No one under 18 can register — no exceptions.
Smart Limit Management
Set your own deposit, loss, and session time limits. Lowering a limit takes effect immediately — increasing one requires a 24-hour cooling-off period.
Reality Check Alert
A summary of your gaming session is shown at set intervals — how long you've been playing and how much you've won, all displayed transparently.
Trained Support Team
Our support team is specially trained in Responsible Gaming. If you're struggling, you'll receive confidential, non-judgmental help.
Instant Self-Exclusion
Suspend or permanently close your account in just a few clicks. During your break, you won't receive any ads or promo messages.
Information & Awareness
Regular information is provided on gaming addiction, mental health, and healthy gaming habits. Knowledge is the best prevention.
Gaming Keep It Fun, not a burden
At 999xx, player well-being comes first in every decision we make. Our business goals are never built on player harm.
Responsible Gaming isn't just about rules — it's part of our culture. Every time we design a product feature, we ask ourselves: is this good for the player? Will it help them make more informed choices?
We understand that gaming can become a problem for some people. That's why we use both technology and human support to identify those individuals and help them.
Gaming is Entertainment, Not Income
Never think of gaming as a substitute for income. It is a form of entertainment.
Play Within Your Means
Only wager money you can afford to lose without affecting your daily life.
Take a Break, Stay Fresh
Take breaks during long sessions. If you're tired or under stress, step away from the game.
Don't Hesitate to Ask for Help
If you're struggling, reach out to family, friends, or a professional. You don't have to face it alone.
Play Safe, Stay in the Fun
Join 999xx and use our Responsible Gaming tools to stay in control of your play. Keep it fun — not a burden.
Terms & Conditions and Privacy Policy Read. For ages 18+ only.